Frequently Asked Questions
Everything You Need To Know About Our Soaps & More
Soaps
What ingredients are in your soaps?
Our soaps are made out of oils and the saponifying agent Sodium Hydroxide. Our bars contain, Olive Oil, Apricot Kernal Oil, Coconut Oil, Cocoa Butter, Shea Butter, Castor Oil. We also add extra ingredients to improve the quality of soaps like Coconut Milk, Kaolin Clay and Sodium Lactate.
I have allergies to certain ingredients. What do I do?
If you have allergies and even if you don't, you can always use a small piece of soap to test on your skin.
How is your soap made?
Our soap is made using the cold process method. This is where we take oils and butters and combine them with a saponifying agent called sodium hydroxide. One they are combined together they begin a process called saponification which turns the oil molecules into soap. After about a 3-4 week cure the soap will then be ready to be used!
How do I care for my handmade soap?
Handmade soap will dissolve quicker when exposed to water so be sure to keep the soap out of the direct stream of the shower, standing water, and make sure it dries out between uses. The soap will also last longer if you use a washcloth or louffa instead of rubbing it directly on your skin. Unused soaps are best kept in a dry, dark location to preserve freshness until you are ready to use them (best used within 6 months for best fragrance retention).
Do you make custom orders?
Totally! Custom orders are always welcome. We can do special batches of soap just for you or favors for a party, wedding, etc. Message me here to discuss what you would like and timeframes in detail. Minimum quantity will apply to these orders.
Shipping
Where do you ship to?
We ship only within the United States. Unfortunately we do not currently offer international shipping.
My tracking says my order arrived but I didnt recieve it. What do I do?
If you did not recieve you package you will have to put in a claim with the service carrier that was responsible for the delivery. We recommend using Priority Mail for your orders as this comes with protections.
How do you ship my order?
We use USPS first class, USPS priority and UPS for all of our shipping.
How long will it take my order to get to me?
We ship out all our orders the next day. From then depending on the type of delivery you selected it can take 4-5 days (First Class Mail) or 2-3 days (USPS & UPS) for you package to arrive. If you have any issues with you package feel free to reach out to us here.
Orders
How do I canel my order?!
If you need to cancel your order please reach out to us before the next day before the order is shipped out. We will be able to process your refund at that time.
Can I return items I dont like?
Yes and No. This will depend on the type of item your are returning and its condition. If it is a soap item it will not be returnable due to the nature of it being a personal care item. If the item is a candle it is returnable if it is not damaged or used. If the item is a shirt, mug or standard dice set, they are returanble if not damaged.
Oops! I ordered the wrong products! What do I do?
Dont panic! As long as the order has not been shipped and you notified us we will be able to either adjust it or cancel your order. Use our Contact Us form to reach out if you need help!
My items arrived damaged. What do I do?
Make sure to take pictures of the damaged item so that we can put in a claim with the mail carrier. Once this process is completed we will be able to send out a replacement package to you ASAP.
Returns
What do I do if I want to return or exchange an item?
Check out our Return Policy for more detailed information